ibc22 Privacy Policy

1. Introduction

ibc22 ("ibc22", "the Company", "we", "us", "our") operates the online gaming platform accessible at ibc22.win ("the Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with the Platform, including registered Members, visitors, and prospective users ("you", "your").

This Privacy Policy ("Policy") describes how ibc22 collects, uses, stores, shares, and protects personal data in connection with your use of the Platform. It also sets out the rights available to you in respect of your personal data and explains how to exercise those rights.

This Policy should be read alongside the ibc22 Terms & Conditions, which govern the overall legal relationship between you and ibc22. By accessing or using the Platform, you acknowledge that you have read and understood this Policy.

2. Personal Data We Collect

ibc22 collects the following categories of personal data, where applicable:

Identity Data:

• Full legal name;
• Date of birth;
• Government-issued identification number (e.g., MyKad or passport number for KYC verification);
• Photographs or scans of identity documents submitted during verification.

Contact Data:

• Email address;
• Malaysian mobile phone number;
• Residential address (including city, state, and postcode).

Financial Data:

• Bank account details (for withdrawal processing);
• E-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay) used for transactions;
• Transaction history, deposit records, and withdrawal requests;
• Source of funds information where required by AML obligations.

Technical & Usage Data:

• IP address and approximate geolocation;
• Device type, operating system, and browser;
• Session logs, login timestamps, and navigation patterns;
• Game play history, betting activity, and platform interaction data.

Communications Data:

• Records of correspondence with ibc22 customer support via live chat or email;
• Marketing preferences and opt-in/opt-out records.

3. How We Collect Your Data

ibc22 collects personal data through the following channels:

• Direct provision: Data you submit during account registration, KYC verification, deposit or withdrawal requests, and customer support interactions;
• Automated collection: Technical and usage data collected automatically via cookies, server logs, and platform analytics tools as you browse and use the Platform;
• Third-party sources: Identity verification agencies, payment processors, fraud prevention services, and publicly available databases used to validate information you have provided;
• Regulatory sources: Data obtained from or shared with regulatory authorities as required by our licensing obligations or applicable law.

4. Lawful Basis for Processing

ibc22 processes your personal data only where a valid lawful basis exists under applicable data protection law. The lawful bases we rely upon are:

• Performance of a Contract: Processing necessary to create and manage your ibc22 account, process transactions, and deliver Platform services;
• Legal Obligation: Processing required to comply with KYC, AML, and other regulatory obligations imposed by our international gaming authority licence;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights;
• Consent: Where you have provided explicit consent, including for the receipt of marketing communications. You may withdraw consent at any time.

5. How We Use Your Personal Data

ibc22 uses the personal data we collect for the following purposes:

• To create, maintain, and administer your ibc22 account;
• To verify your identity and age in compliance with our 21+ age restriction policy;
• To process deposits, withdrawals, and other financial transactions in Malaysian Ringgit;
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities;
• To monitor Platform usage for responsible gaming purposes and apply protective tools where appropriate;
• To provide customer support and respond to your enquiries;
• To send service-related communications, including account notifications and security alerts;
• To send marketing communications where you have opted in to receive them;
• To improve, maintain, and develop the Platform and its services;
• To comply with our licensing obligations, applicable laws, and court orders.

6. Sharing of Personal Data

ibc22 does not sell, rent, or otherwise trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only to the extent necessary:

• Payment Processors: Banks, FPX operators, DuitNow, Touch 'n Go, Boost, GrabPay, and other payment service providers required to process your financial transactions;
• Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity and source of funds;
• Platform Technology Providers: Game studios, RNG auditors, and hosting infrastructure providers operating under strict data processing agreements with ibc22;
• Regulatory Authorities: Gaming regulators, law enforcement agencies, and financial intelligence units as required by law or our licensing conditions;
• Professional Advisers: Legal, audit, and compliance consultants engaged by ibc22 under professional confidentiality obligations.

All third-party recipients of personal data are required to implement appropriate technical and organisational security measures and to process such data only for the specified purpose.

7. Cookies & Tracking Technologies

The ibc22 Platform uses cookies and similar tracking technologies to operate and improve your experience. Categories of cookies used include:

• Strictly Necessary Cookies: Essential for the Platform to function — including session management, security tokens, and login persistence. These cannot be disabled;
• Analytics Cookies: Used to collect aggregated, anonymised data about how Members use the Platform, enabling us to identify improvements;
• Preference Cookies: Stores your language, display, and personalisation settings between sessions;
• Marketing Cookies: Where consented to, used to deliver relevant promotional content. You may opt out at any time via your browser settings.

You may control or disable non-essential cookies through your browser's privacy settings. Note that disabling certain cookies may affect the functionality of the ibc22 Platform.

8. Data Security

ibc22 implements a multi-layered security framework to protect your personal data, including:

• 256-bit SSL encryption on all data transmitted between your device and ibc22 servers;
• Encrypted storage of sensitive data at rest, including financial and identity information;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular independent security audits and penetration testing of Platform infrastructure;
• Two-factor authentication (2FA) available for all Member accounts.

Despite these measures, no method of electronic transmission or storage is completely secure. ibc22 cannot guarantee absolute security and recommends that Members use strong passwords, enable 2FA, and report any suspected account compromise immediately to our support team.

9. Data Retention

ibc22 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including:

• For the duration of your active ibc22 account membership;
• For a period of five (5) years following account closure or the last transaction, in compliance with AML and gaming regulatory retention requirements;
• For longer periods where required by applicable law, court order, or ongoing regulatory investigation.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

10. Your Data Protection Rights

Subject to applicable law and certain exemptions, you have the following rights in respect of your personal data held by ibc22:

• Right of Access: To request a copy of the personal data ibc22 holds about you;
• Right to Rectification: To request correction of inaccurate or incomplete personal data;
• Right to Erasure: To request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations;
• Right to Restriction: To request that ibc22 restrict processing of your data in certain circumstances;
• Right to Data Portability: To receive your personal data in a structured, commonly used machine-readable format;
• Right to Object: To object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to Withdraw Consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact ibc22 via email at [email protected] or via live chat. We will respond within thirty (30) days of receiving a valid request.

11. Children's Privacy

The ibc22 Platform is strictly for individuals aged 21 and over. ibc22 does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under this age threshold, we will take immediate steps to delete that information and close the associated account.

If you believe that a minor has registered on the Platform, please contact ibc22 customer support immediately so that the matter can be investigated and resolved.

12. Third-Party Links

The ibc22 Platform may contain links to third-party websites or services (for example, payment processor portals accessed during deposit or withdrawal). ibc22 is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policies of any third-party service you access in connection with your use of the Platform.

13. Changes to This Policy

ibc22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, Platform operations, or data processing practices. The date of the most recent revision is displayed at the top of this page.

Where changes are material, ibc22 will provide reasonable notice to registered Members via email or in-Platform notification prior to the changes taking effect. Your continued use of the Platform following such notice constitutes acceptance of the revised Policy.

14. Contact Us

For any questions, requests, or complaints relating to this Privacy Policy or ibc22's data processing practices, please contact:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on ibc22.win
• Response Time: Within 30 days for formal data subject requests; under 90 seconds via live chat for general queries

ibc22 takes all privacy enquiries seriously. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.